Responsible Gaming

Gambling always carries the inherent risk of financial loss. No outcome is guaranteed, and you should never bet more than you can afford to lose. Responsible gaming means understanding these risks and making informed decisions about your betting behaviour.

Our platform offers several control tools to help you manage your gaming activity:

• Set Deposit Limits: Decide how much you want to deposit daily, weekly, or monthly.
• Time Reminders: Receive alerts about how long you have been playing.
• Self-Exclusion Options: Take a break from betting for a set period if needed.
• Reality Checks: Get regular notifications about your session duration and spending.
• Loss Limits: Cap the amount you can lose within a specific timeframe.

You can access these tools through your account settings. Using them helps you stay in control and enjoy gambling as entertainment rather than letting it become a problem. Remember that betting should never interfere with your financial responsibilities or personal relationships.

Gambling addiction is a serious condition that affects mental health, finances, and relationships. Recognising the warning signs early can help you or someone you care about seek support before the problem worsens.

Key indicators that someone may have a gambling problem include:

• Spending more money and time on betting than originally intended
• Feeling restless, irritable, or anxious when trying to cut down or stop
• Using gambling as an escape from stress, depression, or other problems
• Lying to family members or friends about the extent of your betting activity
• Borrowing money or selling possessions to fund your gambling
• Chasing losses by placing more bets to recover money already lost
• Neglecting work, studies, or family responsibilities due to betting
• Experiencing relationship conflicts or loss of important connections
• Feeling guilty, ashamed, or helpless about your gambling behaviour
• Thinking about betting constantly, even when not actively playing

If you recognise several of these signs in yourself or someone close to you, it is important to take action. Gambling addiction does not resolve on its own and requires proper support and intervention.

Taking control of a gambling problem requires commitment and practical steps. The following recommendations can help you prevent addiction from developing or address existing concerns:

• Set Strict Budgets: Determine a fixed amount for entertainment and never exceed it, regardless of wins or losses.
• Use Time Limits: Decide in advance how long you will play and stick to that timeframe.
• Never Chase Losses: Accept losses as part of the game and avoid trying to recover them through more bets.
• Take Regular Breaks: Step away from betting regularly to maintain perspective and avoid impulsive decisions.
• Avoid Betting Under Influence: Never gamble when consuming alcohol or experiencing strong emotions.
• Keep Other Interests: Maintain hobbies, social activities, and relationships outside of gambling.
• Talk to Someone: Share your concerns with a trusted friend, family member, or professional counsellor.
• Use Self-Exclusion: If you feel unable to control your betting, activate self-exclusion tools immediately.
• Monitor Your Activity: Regularly review your betting history to understand your patterns and spending.
• Seek Professional Help: Contact a qualified therapist or support organisation that specialises in gambling addiction.

Remember that asking for help is a sign of strength, not weakness. Many people successfully overcome gambling problems with the right support and determination.

If you or someone you know is struggling with gambling addiction, professional support is available. Several organisations in India provide confidential assistance to those affected by problem gambling.

• National Institute of Mental Health and Neurosciences (NIMHANS): Offers counselling and treatment programmes for addiction. Visit www.nimhans.ac.in or call their helpline.
• SHUT Clinic (Service for Healthy Use of Technology): Provides specialised support for behavioural addictions including gambling. Located in Mumbai, contactable through Mpower Foundation.
• Gamblers Anonymous India: A fellowship of individuals who share their experiences to help each other recover. Check for local meetings in your area.
• iCall Psychosocial Helpline: Free counselling service by TISS, available via phone and email for mental health concerns including addiction.
• Vandrevala Foundation Helpline: 24/7 mental health support service accessible across India at 1860 2662 345.
• Your Family Doctor: Your GP can provide referrals to addiction specialists and mental health professionals in your area.

These organisations provide confidential support without judgement. Reaching out is the first step towards recovery and regaining control over your life.

If you are experiencing difficulties with gambling or need assistance with responsible gaming tools, our customer support team is here to help. We understand that discussing these concerns can be difficult, and we treat all enquiries with complete confidentiality.

You can contact our support team through:

• Live Chat: Available 24/7 through your account dashboard for immediate assistance
• Email Support: Send your enquiry to our dedicated support address, and we will respond promptly
• Phone Support: Speak directly with a support representative who can guide you through available options
• Account Settings: Access self-exclusion and limit-setting tools directly through your profile
• Help Centre: Browse our comprehensive guides on responsible gaming features and account controls

Our team can help you activate deposit limits, set up self-exclusion, or provide information about external support services. Your wellbeing matters to us, and we are committed to supporting responsible gaming for all our players in India.